Return & Exchange Policy – Ala Kaifak Company
Return & Exchange Policy – Ala Kaifak Company
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Dear Customer,
\nAt Ala Kaifak, your satisfaction is our priority, and we are always pleased to serve you and fulfill your needs.
\nPlease review our Return & Exchange Policy below:
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First: Return & Exchange Conditions
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The period for return and exchange is 3 days from the date of receiving the order.
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Receiving the shipment from the shipping company is considered an acknowledgment by the customer that the shipment is in good condition.
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Return or exchange is accepted if:
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The product is intact and unused.
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It is in its original packaging, along with all accessories, parts, and documentation.
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The original purchase invoice is provided.
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In case the product has a manufacturer defect:
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The product will be returned for inspection.
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If the defect is confirmed, the product will be exchanged or refunded.
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Returned products must be handed over to the shipping company we work with, along with the original purchase invoice.
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The shipping company will provide you with a receipt confirming collection.
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Once we receive the returned product, we will inspect it and refund the paid amount to your bank account within 7 to 14 business days.
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The period for return and exchange is 3 days from the date of receiving the order.
\nReceiving the shipment from the shipping company is considered an acknowledgment by the customer that the shipment is in good condition.
\nReturn or exchange is accepted if:
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The product is intact and unused.
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It is in its original packaging, along with all accessories, parts, and documentation.
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The original purchase invoice is provided.
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In case the product has a manufacturer defect:
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The product will be returned for inspection.
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If the defect is confirmed, the product will be exchanged or refunded.
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Returned products must be handed over to the shipping company we work with, along with the original purchase invoice.
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The shipping company will provide you with a receipt confirming collection.
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Once we receive the returned product, we will inspect it and refund the paid amount to your bank account within 7 to 14 business days.
\nReturn & Exchange Fees
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The customer bears the shipping and return fees if they wish to return or exchange a product that is intact and in its original condition.
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The customer bears the shipping fee if they wish to cancel the order after it has already been dispatched for delivery.
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The company bears the shipping fees if it is confirmed that the product has a manufacturer defect.
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The expected time for the returned shipment to arrive from the shipping company to our store is 7 to 14 business days.
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The customer bears the shipping and return fees if they wish to return or exchange a product that is intact and in its original condition.
\nThe customer bears the shipping fee if they wish to cancel the order after it has already been dispatched for delivery.
\nThe company bears the shipping fees if it is confirmed that the product has a manufacturer defect.
\nThe expected time for the returned shipment to arrive from the shipping company to our store is 7 to 14 business days.
\nRefund Process
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Refunds will be issued through one of the following methods:
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To the same card used for payment, within a maximum of 14 business days.
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Via bank transfer, within a maximum of 14 business days.
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Warranty
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Electrical products come with a two-year warranty from the manufacturer starting from the date of purchase.
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The warranty does not cover damages caused by accidents, misuse, or external factors.
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The original purchase invoice must be presented for any warranty service.
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Repairs are handled by contacting the authorized agent directly.
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For more details, please contact us via WhatsApp: 920066500.
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Electrical products come with a two-year warranty from the manufacturer starting from the date of purchase.
\nThe warranty does not cover damages caused by accidents, misuse, or external factors.
\nThe original purchase invoice must be presented for any warranty service.
\nRepairs are handled by contacting the authorized agent directly.
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For more details, please contact us via WhatsApp: 920066500.
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Note
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If there is any error or issue with the product, please notify us within 3 days from the date of receiving the order via our WhatsApp number.