Terms & Conditions

The Ala Kaifak website provides you with the content and services available on the website in accordance with the following Terms and Conditions, our Privacy Policy, and any additional terms, conditions, and policies that may appear on our website related to specific functions, features, offers, or customer service. All such terms collectively constitute these “Terms & Conditions.”

Your access to or use of the website constitutes your acknowledgment that you have read, understood, and agreed to be fully and unconditionally bound by these Terms & Conditions.

These Terms of Use (“Terms”) are issued between you, as the end user of Ala Kaifak’s website, and Ala Kaifak Trading Company. Changes in the law or in Ala Kaifak’s operations may require updating these Terms from time to time (“Modified Terms”). Therefore, Ala Kaifak encourages you to review the Terms periodically. You are responsible for carefully reading and accepting the Terms and the Privacy Policy every time you use the website. Your continued use of the website signifies your acceptance of the latest version of the Terms. If you do not agree to (or cannot comply with) the Terms, you must refrain from using the website.

If you choose to register on the website, you will be required—upon registration and as a registered user—to read and accept these Terms carefully. You will be notified whenever changes to the Terms occur and must accept the Modified Terms before proceeding with any purchase on the website.

Use of the Website

You agree to comply with all applicable laws in the Kingdom of Saudi Arabia when using the website and acknowledge that you are fully responsible for being aware of and complying with such requirements.

The services of the website are only available to individuals who can legally represent themselves under Saudi law. Individuals who cannot legally represent themselves under local contract laws may not use the website.

If you are a minor (under 18 years old), you may use the website only under the supervision of a parent or legal guardian, who must agree to comply with these Terms of Use. Users accessing the website from outside Saudi Arabia are fully responsible for complying with local laws in their region.

These Terms & Conditions constitute the entire agreement and supersede any prior representations or verbal agreements, unless specific additional terms apply to certain products or services.

By using the website, you agree to be bound by all Terms & Conditions.

To complete a purchase, you must provide accurate personal information, including your full name, valid mobile number, correct email address, payment details, and billing/shipping address. You warrant that the payment details you provide are valid, complete, and accurate, and that you are the lawful owner of the payment method used.

Website Security

By using our website, you agree not to:

\n
Access data not intended for you or log into a server or account you are not authorized to access.
\n
\n
Probe, scan, or test the vulnerability of any system or network, or attempt to breach security measures without authorization.
\n
\n
Interfere with the service of any user, host, or network, including (without limitation) introducing viruses, overloading, flooding, spamming, or destabilizing the website.
\n
\n
Send unsolicited messages, including promotions or advertisements.
\n
\n
Forge any part of TCP/IP headers or email identifiers.
\n

Violations of system or network security may result in civil or criminal penalties.
\nYou agree not to use any device, software, or method to interfere with the website’s operations.

The website reserves the right to investigate incidents and cooperate with authorities to prosecute violators.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your devices. You accept full responsibility for all activities under your account. Ala Kaifak is not liable for any loss or damage due to your failure to protect your account.

Ala Kaifak may require password changes or suspend your account if security breaches or misuse are suspected.

When placing an order, you expressly authorize Ala Kaifak to:

\n
Verify your credit/debit card information,
\n
\n
Transmit your card data to relevant third parties,
\n
\n
Authenticate your identity,
\n
\n
Obtain authorization for transactions,
\nas necessary for fraud prevention and purchase processing.
\n

You acknowledge that Ala Kaifak may use your personal information for fraud verification and may disclose such data to credit agencies or anti-fraud entities.

Electronic Communication

By purchasing from the Ala Kaifak website, you agree to receive electronic communications from us, including emails, newsletters, SMS messages, notifications, and alerts—unless you opt out of promotional messages.

Your use of the website constitutes agreement that all electronic communications from us are legally binding and equivalent to written documents.

Ala Kaifak collects basic customer data (such as mobile number, email, name, and address) directly from the customer and does not obtain customer data from external parties, nor does it collect data without customer awareness, in accordance with the Saudi Personal Data Protection Law.

Product Details, Stock & Pricing

We strive to provide accurate and comprehensive information about our products (availability, pricing, specifications, images, and features). However, typographical errors may occur.

We attempt to display product colors accurately, but actual colors depend on your screen settings, which are beyond our control.

Publishing product or service details (including marketing materials and promotions) does not guarantee availability in-store or online.

Ala Kaifak may suspend any promotion upon stock depletion, expiration of the offer, or exhaustion of bonus items.

If a product price or details are incorrect due to system error, we may:

\n
Contact you to explain the issue, or
\n
\n
Cancel your order and notify you.
\n

Prices may differ between online and in-store purchases due to exclusive online offers.

All prices include VAT unless stated otherwise, and are subject to change without notice (not applying to confirmed orders).

We reserve the right to modify or discontinue any part of the website without prior notice.

We may limit product quantities available per customer.

We reserve the right to modify or cancel orders according to regulations, with notice to customers.

Third-Party Links

Some content, products, or services may originate from third parties.
\nThird-party links may direct you to websites we do not control.
\nWe are not responsible for examining the accuracy or content of such external websites and disclaim liability for any third-party materials, products, or services.

We ensure full security only for data within our own website and apply strict cybersecurity standards to protect users.

Payment Terms

The website allows purchasing products/services online with payment in Saudi Riyals.

Accepted payment methods include:

\n
Credit cards (Visa, MasterCard, American Express)
\n
\n
Mada debit cards (Saudi-issued only)
\n

Refunds for purchases made using credit cards or vouchers will be processed back to the original payment method.

If online payment is denied or canceled by your bank, you must contact your bank for clarification.

We do not store your banking information.
\nAll payment data is encrypted through secure payment gateways.

We do not share payment information except when legally required.

You must provide accurate and valid payment details belonging to you.

We are not responsible for fraudulent card usage; liability lies fully with the user.

If we cannot fulfill an order or part of it, we will notify you and refund the relevant amount.

Your use of the online payment service implies acceptance of these Terms.

Error Correction:
\nCustomers may correct electronic mistakes within 24 hours of submission.
\nAla Kaifak may also correct unintentional pricing or detail errors before shipping or service execution, and the customer may choose to proceed or cancel and receive a refund.

User Comments

You agree that your comments:

\n
Do not violate intellectual property, privacy, or other rights.
\n
\n
Do not contain unlawful, defamatory, obscene, or harmful material.
\n
\n
Do not include viruses or malicious code.
\n
\n
Are not posted using false identities.
\n

You are solely responsible for your comments.
\nAla Kaifak bears no responsibility for user-posted comments.

Indemnity

You agree to indemnify Ala Kaifak Trading Company, its affiliates, partners, employees, directors, agents, licensors, service providers, and suppliers from any claims—including legal fees—arising from your breach of these Terms or violation of any applicable laws or third-party rights.

Delivery & Shipping

You are solely responsible for providing accurate shipping information.
\nOwnership and risk transfer to you upon receipt of the product from the logistics provider.

Ala Kaifak is not liable for delays, loss, or incorrect delivery caused by inaccurate customer information.

All products undergo inspection before shipment.
\nIf a product arrives damaged, the shipping company is responsible.

Receiving the shipment constitutes acknowledgment that it arrived in good condition.

Returns, Exchanges & Refunds

Ala Kaifak aims to ensure a satisfying shopping experience.
\nIf you are not fully satisfied, we will refund your purchase within 14 days of delivery, subject to our Return & Exchange Policy.

Returned products must be:

\n
Unused,
\n
\n
In original packaging,
\n
\n
Accompanied by the original invoice,
\n
\n
With product tags attached.
\n

Damaged or altered items may be rejected and returned to the customer.

Refunds will be processed to the original payment method, minus applicable bank fees.

Refunds may take up to 14 business days, subject to bank processing timelines.
\nAla Kaifak is not responsible for delays caused by external financial institutions.

Warranty

\n
Electrical products carry a two-year manufacturer warranty from the date of purchase.
\n
\n
Warranty does not cover damages caused by accidents, misuse, or external factors.
\n
\n
The original invoice must be presented for warranty service.
\n
\n
Repairs must be coordinated directly with the authorized service agent.
\nFor assistance, contact us via WhatsApp: 920066500